Privacy Policy

FFGR Germany Privacy Policy. How we collect, use and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

FFGR United Kingdom is a luxury chauffeur service operating in London and internationally. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller: FFGR United Kingdom

Contact: reservation@ffgrgermany.com | +33 7 43 46 14 91

2. What Data We Collect

We collect the following categories of personal data:

We do not collect sensitive personal data (special category data) as defined under the UK GDPR.

·Contact information: name, email address, phone number provided via our enquiry form or direct communications.
·Travel details: pick-up and destination addresses, dates and times provided for booking purposes.
·Communication records: WhatsApp and email correspondence related to your bookings.
·Technical data: IP address, browser type, and pages visited (via analytics cookies, only if explicitly accepted by you).

3. How We Use Your Data

Your personal data is used for the following purposes:

·To process and manage your reservation requests
·To communicate with you regarding your bookings and any related queries
·To send service-related information (we do not send marketing communications without your explicit consent)
·To comply with applicable legal and regulatory obligations
·To improve and optimise our services (analytics, only with your consent)

4. Legal Basis (UK GDPR)

We rely on the following legal bases for processing your personal data:

·Contract performance: processing booking-related data is necessary to fulfil the service you have requested.
·Legitimate interests: improving the quality and relevance of our services, where such interests are not overridden by your rights.
·Consent: analytics cookies (you may withdraw your consent at any time via the cookie banner or by contacting us directly).

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where strictly necessary:

All third-party partners with whom we share data are bound by appropriate data protection agreements and are required to handle your information with the same standard of care we apply internally.

·Payment processors, where applicable to your booking
·Service partners required to fulfil your reservation (e.g. partner chauffeurs operating under strict confidentiality)
·Legal or regulatory authorities where required by applicable law

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

·Booking and communication data: 3 years from the date of last interaction
·Analytics data: 26 months maximum
·You may request deletion of your data at any time (see Your Rights below)

7. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights in relation to your personal data:

To exercise any of these rights, please contact us at reservation@ffgrgermany.com . We will respond within one calendar month of receiving your request.

·Right of access: to obtain a copy of the personal data we hold about you.
·Right to rectification: to request correction of inaccurate or incomplete data.
·Right to erasure: to request deletion of your personal data ("right to be forgotten"), subject to applicable legal obligations.
·Right to object: to object to processing based on legitimate interests.
·Right to data portability: to receive your data in a structured, machine-readable format.
·Right to withdraw consent: at any time, where processing is based on consent.
·Right to restrict processing: in certain circumstances defined under the UK GDPR.

8. Cookies

Our website uses two categories of cookies:

You may withdraw your consent to analytics cookies at any time by clearing your browser cookies or by contacting us directly.

·Essential cookies: required for the website to function correctly. These cannot be disabled as they are strictly necessary for site operation.